Job Description

About Oracle SaaS Cloud SRE

Oracle SaaS Cloud SRE plays a critical role in delivering and supporting best-of-breed cloud solutions to Oracle customers.

Oracle Cloud is the industry's broadest and most integrated public cloud. It offers best-in-class services across software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS), and even lets you put Oracle Cloud in your own data center. Oracle Cloud helps organizations drive innovation and business transformation by increasing business agility, lowering costs, and reducing IT complexity.

Our team delivers cross-team visibility and execution on the most challenging reliability issues impacting Oracle's SaaS customers. We engage deeply with service owners and stakeholders to deeply understand and improve critical issues that impair service experience, and those that create waste.

We devise and execute programs that measure and improve the health of the service. This involves identifying key metrics and thresholds that indicate health or problems, collecting those metrics and threshold breaches and the supporting data, analyzing and classifying those events, assigning them to cases, identifying the product development and operational work necessary to resolve them, and tracking that resolution.

About the Job

A unique opportunity to join a rapidly growing world-class team to improve Oracle Fusion applications and technologies that make up the Oracle Cloud solutions. As part of the SRE team, you will be continually challenged and have an opportunity to contribute to the Oracle Cloud success every day, working closely with our development partners.

As a Site Reliability Engineer, you will discover and analyze patterns of performance and other reliability problems, and propose improvement opportunities and approaches. You will apply your deep experience building and delivering enterprise business applications with Oracle Fusion and RDBMS technologies.

You will work with others to devise and implement programs to develop and improve Service Level Indicators and Objectives (SLIs and SLOs), to measure performance against them, and identify and track product improvement and service improvement opportunities, and their benefits to customers and to Oracle.

What You'll Do

• Explore and analyze patterns of performance and other reliability issues in the Fusion Applications SaaS product and service

• Engage with Development and Service partners to identify improvement opportunities for SaaS and propose solution approaches in Fusion Applications, Fusion Middleware and Oracle RDBMS

• Contribute to definition of SLIs and SLOs focused on the Fusion Applications product, stack, and service

• Telemetry data acquisition and ingestion

• Analyze metrics and SLO breaches

• Present data and analysis to various audiences including executives

• Service Accountability –You will be part of the SRE team, whose mission is the shared full stack reliability of a collection of services and technology areas, with our Development partners.

• Broad Interests - The SRE domain is an unusually broad one in terms of skills needed and exercised. SREs are a rare mix of sysadmins and Development Engineers, and as such, have the ability to understand and explain the effect of product architecture decisions on the ability to run as distributed systems. They are driven by professional curiosity, and a desire to develop deep understanding of their services and their dependencies.

• Cross-team collaboration – You will engage with and present to a wide variety of audiences, ranging from individual contributors and teams to executive leadership. You will empathize and interact with these personas on their terms is a useful capability.

What You Need to Have

A BS or MS in Computer Science, or equivalent

Knowledge of :

• Oracle RDBMS, SQL and PLSQL development

• Systems thinking

• Large scale applications and deployments

• Excellent written and verbal communication skills

• Service Reliability Engineering

• Methodical approach to troubleshooting complex problems

• Most importantly, the aptitude to be a good team player and the willingness to learn and implement new Cloud technologies as needed

The ideal candidate will understand:

• Fusion Applications development, implementation, customization, and their tools and processes

• Oracle Fusion Middleware

• Oracle SOA, BPEL, ESS

• Complex SQL query development and tuning

• Oracle Database performance metrics and fluency to understand reports

• FMW Administration, including WebLogic and SOA

• General web application performance and reliability

• Metric data acquisition tools and techniques

• Defining and documenting technical architecture of complex and highly scalable products

Career Level - IC5

Responsibilities

Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $95,600 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer