Our client is looking for a Customer Support/Order Entry Specialist to join their team on a contract to hire basis.

The goal of the Customer Support/Order Entry Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process customer orders, respond to enquiries or connect the customer with the appropriate person or team that can. The Customer Support Specialist empathizes with what goes on in the life of a busy healthcare practice by understanding what the immediate needs of the customer are and by proactively anticipating and communicating what next steps will be to the customer. Finally, the Customer Care Specialist sees every interaction as an opportunity to showcase our DNA and values.

Your responsibilities will include:

• Manages inbound customer and Sales team emails to accurately process orders

• Manages outbound communications to Sales team to resolve issues and answer questions

• Responds to incoming call inquiries and helps resolve issues and complaints

• Transcribes ordering information into custom order tracking and database application

• Maintains all incoming emails are properly filed

• Performs verifications of order processing including support for Build Planner

• When required, connects callers with the next level of expertise

• Collaborates with field sales teams on customer cancellations and credits

• Completes proactive outbound follow ups with sales team and healthcare providers based on unresolved customer issues, unusual orders, and license statuses

• Distributes reports as required by accessing electronic folders, applications, or spreadsheets

• Supports GMP compliance by completing recertifications and training assignments in timely manner

• Establishes and maintains professional business image through appropriate business communications (verbal, written and electronic) dress and behaviour

• Ensures that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company values

Top Skills' Details Must Haves:

1) 1-3 Years of Customer Service/Order Entry Experience (Preferably in a healthcare/med device space)

2) Strong written and verbal communication skills

3) Ability to multi task and handle more than one task at a time

Nice to Have:

1) SAP experience

2) Bilingual in Spanish and English

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.